At Surdel we want you to be satisfied with not only the products that we sell but also with the services that we preform, that is why we offer a Lifetime* Service Guarantee.
Surdel Carpets guarantees to the purchaser that all our installations will be performed in accordance with industry standards and best practices by our professional installation team.
The lifetime guarantee is non-transferable, but we will offer a 1 Year transferable guarantee on installations for the purpose of selling.
In the unlikely event of a product failure* due to an error in installation by our team, we will repair or replace the effected material with the same product if it is still available. If the product is not available, then we would replace it with a similar product of the same quality and price chosen by the purchaser. All costs that were not included in the original contract would remain the responsibility of the purchaser. Some exclusions apply, please see in-store for details.